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Originally Posted by 4-2-7
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To answer you question, evidently you may not have talked to many phone centers lately. Talking by chat via messaging or selecting options or a live conversation. I will always try talking to a real live person. But when the people on the other end talk English but with a strong accent, one that I find hard to understand. Even when it is their first language and speak it properly.
By stating ""American"" the only point I was making was someone in the US to talk to. Who is use to the language and mannerisms that come from living here. Not necessarily born in the USA but experienced with talking to people in the US. For trust me they have as much of a problem with understanding me as I do them. This gets frustrating quickly for all involved. More so if the truth be known I have a hard time with English.
As to responding in what you consider a timely fashion. Sometimes posts get missed and or buried when one is enjoying life away from the computer. Life has many facets filled with distractions. Keeping up with many distractions, priorities and the likes is a never ending enjoyment.
Barney