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She supposedly didn't have time to secure the cash per policy, because they were just slammed with business. Yet the video shows the robber come into an empty lobby with no one at the counter ordering or picking up food. There are 3 condiment trays (two of them stacked sloppily) on the counter, like they're closing for the night and doing the side work. The trash can door is open as well. She had plenty of time to do her job as instructed and stash the cash. Hell, maybe she's in on it with the robber, you never know. Exactly why they have these policies, and enforce them.
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"You can't always get what you want" -Rolling Stones
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