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I think customer service was forgotten years ago.
I remember one Christmas season when my boys were about four years old and I was shopping with them. We went into a toy store and all the time I was looking for what we needed to purchase, I was constantly telling my boys, "don't touch that", "no, you can't play with that", etc.
Then, when I got to the checkout counter, the cashier was on the phone, an obvious personal call from the conversation, and I waited a few minutes for her to hang up and ring up my purchase.
When it became clear that she had no intention of hanging up and was ignoring me as I stood two feet away from her across the counter, I had an evil thought.
Once my two four year old boys had a free reign in that toy store... The personal phone call ended real quick.
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