The linked article suggests that the airport Ipads are a new way to alienate
workers but there are broader implications...an indication of a significant cultural shift coming - the disappearance of human workers in the service sector.
Unions are valiantly trying to bargain substantively for the present workers,
but pretty soon there will not be workers in any meaningful numbers. Technological innovation is gathering moment.
http://america.aljazeera.com/opinion...ate-labor.html