Customer service has no sense of humor

[merrylander]

Originally Posted by BeamOn

Comcast sent us a letter stating that our current modem will not support their service past Dec. 2. We already owned the prior modem and so I bought a new Cisco modem from Comcast's authorized list.

The LAN output on the modem had no connectivity initially and the support lady on the phone had the modem reconfigured in a couple of minutes once she knew what the problem was. But two hours of my time dealing with their support does test my patience, especially having to answer the same "security" questions over and over. Worst is all the marketing hype during the menu selection process. My phone does not have a STFU button.

Now there is a neat idea for answering systems - to STFU press the pound sign.

Since I installed it myself there was no need to Chat. I misspoke earlier the Router is D-Link it is a Zoom modem with the absolute latest DOCSIS spec.