The New GM

[skippy_ps]

Originally Posted by Charles

Being I ain't real smart, I still go back and fix things free gratis for people I've worked for 10 or 15 yrs after the fact, even though I specify that I only guarantee labor and materials for a period of one year, which is written on the contract I give them.

And there is no place to sign my contract, as their word, as well as mine is all that matters. Basically it's no more than a hard bid, type written, which specifies what I'm going to do and how much they're going to pay.

And I like it like that, because I generate so many of them, I can't remember what I've told them in the first place. That way we both know.

While it costs me some money, I have repeat customers that go back to every since I've been in business.

It's what you call Karma, get it???

Chas

I understand that completely and at my office, we do pretty much the same thing.

Repairing cars as customers bring them in is one thing. Being forced to recall a few hundred thousand because some lawyer thinks you should is a different matter.

Murray